At DaliVisual, we provide professional digital services and digital products, including but not limited to visual concept packs, photography set designs, creative guides, and other downloadable materials delivered electronically. By completing a purchase on our website, you confirm that you have read, understood, and agreed to the terms of this Refund and Returns Policy.
Because all products and services offered by DaliVisual are digital and non-physical, they are delivered instantly or made accessible shortly after purchase. For this reason, digital products cannot be returned in the traditional sense, and most purchases are considered final and non-refundable once delivery has occurred.
Nature of Digital Products
Digital products are considered delivered once access to the files, downloads, or content has been granted. After delivery, the product is deemed fully provided and usable. Due to the nature of digital content, it is not possible to revoke access or guarantee that the product has not been copied, stored, or otherwise used.
For this reason, DaliVisual does not offer refunds or returns for digital products except in clearly defined and limited circumstances described below.
Eligibility for Refunds
Refund requests may be reviewed only under exceptional conditions, including:
- A confirmed technical failure that prevented delivery of the digital product
- Files that are corrupted, incomplete, or inaccessible, and cannot be replaced with a working version
- An error resulting in duplicate charges or incorrect billing
To be eligible for review, you must contact us within 7 days of the original purchase date. Requests submitted after this period may not be considered. All refund requests must include sufficient information to allow us to investigate the issue, such as order details, screenshots, or error descriptions.
DaliVisual reserves the right to determine whether a refund request meets the criteria outlined above.
Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- You changed your mind after completing the purchase
- The product or service no longer fits your needs or expectations
- You were dissatisfied with the artistic style, creative direction, or subjective aesthetic aspects
- You misunderstood the product description, scope, or intended use
- You do not have the required technical knowledge, software, or equipment to use the files
- You failed to review the product details before purchasing
- The product has already been downloaded, accessed, or used in any way
All product descriptions, previews, and explanations on our website are provided to help customers make informed decisions prior to purchase.
Exchanges, Corrections, and Technical Support
In cases where a file is defective, incomplete, or technically unusable, DaliVisual may offer a corrected version, replacement file, or alternative download. This assistance is provided to ensure proper delivery of the purchased product and does not constitute a refund.
We encourage customers to contact us promptly if technical issues arise so they can be resolved efficiently.
Chargebacks and Disputes
Initiating a chargeback or payment dispute without contacting us first may result in the suspension of access to our services. We strongly recommend reaching out to our support team before filing any disputes, as many issues can be resolved quickly through direct communication.
Contact Information
If you believe your purchase qualifies for review under this policy or if you experience any technical issues, please contact us using the information below:
Email: info@dalivisual.top
Please include your order number, purchase date, and a detailed description of the issue to help us respond as efficiently as possible.
Policy Modifications
DaliVisual reserves the right to update, revise, or modify this Refund and Returns Policy at any time without prior notice. Any changes will become effective immediately upon being published on this page. Continued use of our website and services constitutes acceptance of the updated policy.
We recommend reviewing this policy periodically to stay informed about our terms and conditions.